Property management ✦ Arrears ✦ Dedicated
Arrears
officer
Arrears identified the day they occur and chased on your escalation schedule — every contact logged, breach paperwork prepared, and nothing sitting at day fourteen because the property manager was at an inspection.
Looking for this kind of work yourself? Apply at staffingsolutions.ph — this page is written for businesses hiring.
$14/hrFrom, + GST · full-time
Up to 70%Vs. a local hire
Day oneChased on schedule, not on mood
~2 wksBrief → first day
Arrears grow while property managers are out of the office
Rent arrears are a timing problem. Contact on day one and most tenants pay within 48 hours. Contact on day twelve and you are managing a debt rather than a late payment, and the tribunal timeline has already been compromised.
The reason contact happens late is not negligence — it is that the property manager is at an inspection, a tribunal hearing or a listing appraisal, and arrears chasing is the thing that waits.
A dedicated arrears officer removes the timing problem entirely. The schedule runs whether or not anyone is in the office, and the property manager gets a daily exception list rather than a growing ledger.
What they run
- Daily arrears identification — Every tenancy checked against the ledger daily, so a missed payment is known the day it happens rather than the following week.
- Escalating contact schedule — Contact on your defined days by your defined method, with the tone stepping up on schedule rather than on frustration.
- Contact logging — Every call, SMS and email logged against the tenancy — the record that decides a tribunal application months later.
- Payment plan administration — Plans recorded against your approval, instalments tracked, and failures escalated on the day they fail.
- Breach notice preparation — Notices prepared to your state's form and notice periods, ready for your licensed staff to review and issue.
- Tribunal bundle preparation — Ledgers, notices and contact histories assembled and indexed when a matter escalates.
- Owner communication — Owners updated on arrears status to your template, so they hear from the agency before they ask.
- Arrears reporting — Portfolio arrears by age and by property manager, weekly, so trends surface before they become write-offs.
Where the line sits
Chasing and preparation travel. Licensed acts, trust money and every decision about a tenancy stay with your licensed staff.
- Trust account transactionsNo access, no transactions, no authority. Trust accounting stays with your licensed staff under your state regulator's rules.
- Issuing noticesBreach and termination notices are prepared for your licensed staff to review and issue. Notice periods carry legal consequence.
- Tribunal conductThey assemble the bundle. Appearing, and deciding whether to apply, is your licensed staff's.
- Payment plan approvalWhether to accept a plan, and on what terms, is a decision for the agency and the owner.
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Questions
Frequently asked
Do they know the notice periods for our state?
The forms and periods are learnable and rule-bound, and we match for Australian property experience where it exists — but treat them as yours. Document your state's periods and forms, have the first month reviewed by your licensed staff, and keep the issuing step in-house. The consequence of a wrong notice period lands on your agency.
Will tenants respond to someone they have not met?
Consistently more than they respond to sporadic contact from a busy property manager. What moves an arrears payment is early, unemotional, scheduled contact with a clear next step — not familiarity.
How does this interact with our property managers?
They own the tenancy and every decision about it. The arrears officer runs the schedule and hands them an exception list: who has not responded, who broke a plan, what needs a notice. Most property managers describe it as getting a day a week back.
How much does it cost?
From $14/hr + GST full-time — up to 70% less than a local hire, with no placement fee. Run your numbers →
Full-time, part-time or fewer hours?
Forty hours a week is our standard engagement and twenty is common. Below that we look at fifteen, ten or even five hours to get a role started, priced accordingly — a smaller engagement costs a little more per hour because the recruiting and management effort is the same. Plenty of clients begin at ten hours and grow the role once they see what comes off their desk.
Is there a minimum term?
Three months, then month to month. It's the same runway you'd give a new local hire to learn your systems, your clients and your standards — and the team members who get a fair run are the ones who stay for years. There are no exit penalties at any point, and if the issue is the person rather than the role, the first-week refund and free replacement cover that separately.
How do you handle confidentiality?
The same way you'd treat any remote team member. Every placement signs an NDA and a confidentiality clause before day one, and they work inside your systems — your email, your CRM, your file storage — so you control what they can see and can revoke access instantly. No client data is stored on our side.