Healthcare
virtual assistants

Handled the same way you'd handle any remote administrator: NDA and confidentiality clause before day one, named user in your practice management system with the permission level you set, and no patient data stored outside it. You remain the data custodian and the Privacy Act obligations remain yours, so we'd expect their access to be scoped to what the role actually needs. If your accreditation requires specific arrangements for offshore support, tell us on the call and we'll work to it.

Anything clinical. No triage, no advice, no interpretation of results, no decisions about care — those need your registered staff and always will. What they do is everything around the appointment: bookings and recalls, referral and results chasing, correspondence, clinical-note typing from dictation, billing and claiming, waitlist management and the inbox that never empties. Practices typically hand over 15–20 hours a week of that per clinician.

Yes — they work only in the systems you grant, no data on personal devices, bound by confidentiality; you keep your privacy obligations.

From $14/hr + GST for a full-time, dedicated team member — roughly $29K a year against $95K–$115K all-in for the local equivalent once you add super, leave, payroll tax, software and a desk. No placement fee, no setup fee, no recruitment retainer: you pay from the day they start, for hours worked. Interviewing candidates costs nothing. Run your numbers →

Typically 14 days from your discovery call to day one. In the first week we source and screen against your brief; you get three matched profiles and interview whoever you like. Once you choose, we handle the offer, the contract, equipment and connectivity checks, and induct them on our side before they reach you. Specialist roles — developers, NDIS claims, anything needing niche software — can take a week longer, because we won't pad a shortlist just to hit a date.

You're covered twice over. If it's clearly wrong by day five, your first week is refunded in full. After that, a free replacement any time — new shortlist, new interviews, no second fee, because there was never a first one. Before it gets that far, talk to us: our HR manager will work through it with you and the team member, since most problems turn out to be an unclear process rather than the wrong person, and a fortnight of coaching usually fixes it. Replacing someone is the last resort, not the first move.

Three months, then month to month. It's the same runway you'd give a new local hire to learn your systems, your clients and your standards — and the team members who get a fair run are the ones who stay for years. There are no exit penalties at any point, and if the issue is the person rather than the role, the first-week refund and free replacement cover that separately.

The same way you'd treat any remote team member. Every placement signs an NDA and a confidentiality clause before day one, and they work inside your systems — your email, your CRM, your file storage — so you control what they can see and can revoke access instantly. No client data is stored on our side.