eCommerce
virtual assistants

Yes — product uploads and enrichment, variant and inventory maintenance, pricing updates, marketplace listing hygiene, order exceptions and returns processing, and the daily reconciliation nobody enjoys. We match on your actual platform rather than generic 'e-commerce experience'. Anything strategic — what to stock, what to charge, brand direction — stays with you; they run the operational machine underneath it.

This is a common reason e-commerce clients hire offshore: a dedicated person on chat, email and marketplace messages during hours your local team isn't working, using your macros and your tone. Response-time SLAs improve immediately because someone is actually there. If you need genuine 24/7 coverage that's two team members on split shifts, and we'll be upfront about that on the call rather than pretending one person can do it.

From $14/hr + GST for a full-time, dedicated team member — roughly $29K a year against $95K–$115K all-in for the local equivalent once you add super, leave, payroll tax, software and a desk. No placement fee, no setup fee, no recruitment retainer: you pay from the day they start, for hours worked. Interviewing candidates costs nothing. Run your numbers →

Typically 14 days from your discovery call to day one. In the first week we source and screen against your brief; you get three matched profiles and interview whoever you like. Once you choose, we handle the offer, the contract, equipment and connectivity checks, and induct them on our side before they reach you. Specialist roles — developers, NDIS claims, anything needing niche software — can take a week longer, because we won't pad a shortlist just to hit a date.

You're covered twice over. If it's clearly wrong by day five, your first week is refunded in full. After that, a free replacement any time — new shortlist, new interviews, no second fee, because there was never a first one. Before it gets that far, talk to us: our HR manager will work through it with you and the team member, since most problems turn out to be an unclear process rather than the wrong person, and a fortnight of coaching usually fixes it. Replacing someone is the last resort, not the first move.

Three months, then month to month. It's the same runway you'd give a new local hire to learn your systems, your clients and your standards — and the team members who get a fair run are the ones who stay for years. There are no exit penalties at any point, and if the issue is the person rather than the role, the first-week refund and free replacement cover that separately.

The same way you'd treat any remote team member. Every placement signs an NDA and a confidentiality clause before day one, and they work inside your systems — your email, your CRM, your file storage — so you control what they can see and can revoke access instantly. No client data is stored on our side.