Property management
& strata support
The administrative half of a portfolio — arrears chasing, maintenance job coordination, inspection paperwork, levy notices and owner correspondence — handled by someone whose only job it is.
Property managers churn because of the admin, not the properties
A property manager with 150 doors is not overwhelmed by properties. They are overwhelmed by the volume of small administrative events each property generates — a maintenance request, an arrears notice, a routine inspection to schedule and report, a lease expiry, an owner asking a question by email.
It is the reason turnover in the role is so high, and the reason agencies cap portfolio sizes well below what the properties themselves would demand.
A dedicated offshore assistant takes the administrative events. The property manager keeps the relationships, the inspections, the tribunal work and the judgement calls — and can carry a larger portfolio without burning out.
What comes off the property manager's desk
- Arrears management — Arrears identified daily and chased on your escalation schedule, with every contact logged, so nothing sits at day fourteen unnoticed.
- Maintenance coordination — Work orders raised, tradespeople contacted and scheduled, owner approval sought, tenants notified and completion followed up.
- Routine inspection admin — Inspections scheduled, entry notices issued to the correct notice period, and reports formatted and issued from the manager's findings.
- Lease and tenancy documentation — Renewals prepared and tracked, condition reports formatted, bond lodgement paperwork prepared.
- Owner correspondence — Routine owner enquiries answered from your templates, statements issued, reports prepared for review.
- Strata levies and notices — Levy notices issued, arrears tracked, meeting notices and minutes distributed to the correct timeframes.
- Compliance calendars — Smoke alarms, pool certificates, insurance renewals and safety checks tracked with rolling expiry lists.
- Trust-adjacent reporting — Reconciliation support and reporting prepared for your licensed staff — never trust transactions themselves.
Roles for property and strata
Property management assistant
Arrears, maintenance, inspections and owner correspondence.
Explore →Administration assistant
General admin, documentation and correspondence at volume.
Explore →Accounts receivable specialist
Arrears and collections on a fixed cadence.
Explore →Customer service representative
Tenant and owner enquiries answered promptly.
Explore →What stays with your licensed staff
Property and strata management is licensed work in every Australian state, and trust accounting is separately regulated and audited. Administration travels; licensed acts and trust money do not.
- Trust account transactionsNo access, no transactions, no authority. Trust accounting stays with your licensed staff under your state regulator's rules.
- Licensed property management actsAnything requiring an agent's licence — signing a lease on the principal's behalf, appraising, negotiating rent — stays with your licensed staff.
- Tribunal and dispute conductPreparing a bundle is administration. Appearing or making decisions about a dispute is not.
- Entry and inspectionsPhysical inspections and entry require someone present and authorised.
Specialist roles for property and strata
Three dedicated roles covering the administrative events that consume the most property manager time.