Ecommerce ✦ Fulfilment ✦ Dedicated
Order & fulfilment
coordinator
Orders processed and labelled, exceptions caught before they ship, couriers chased on late parcels, claims lodged for lost ones and 3PL invoices reconciled — the operational half of every sale.
Looking for this kind of work yourself? Apply at staffingsolutions.ph — this page is written for businesses hiring.
$14/hrFrom, + GST · full-time
Up to 70%Vs. a local hire
ExceptionsCaught before dispatch
~2 wksBrief → first day
Fulfilment problems arrive as support tickets
Every fulfilment failure becomes a customer service problem, a refund, or a bad review. A wrong address that nobody checked, a courier that lost a parcel and was never chased, a pre-order that shipped as if it were in stock.
The pattern in most stores is that fulfilment is handled by whoever is packing, and exceptions are discovered by the customer.
A dedicated coordinator sits between the order and the dispatch, catching exceptions first and owning the courier relationship afterwards — including the claims most stores never lodge.
What they coordinate
- Order processing — Orders checked and released, with address, stock and payment exceptions caught before anything ships.
- Label and manifest generation — Labels created, consignments manifested, dispatch details written back to the order.
- Courier follow-up — Late and stuck consignments chased with the carrier daily rather than when the customer asks.
- Lost parcel claims — Claims lodged within the carrier's window with the documentation required — money most stores forfeit.
- 3PL coordination — Instructions to your warehouse, stock discrepancies queried, invoices reconciled against actual dispatches.
- Returns processing — Inbound returns matched, inspected against your policy notes and restocked or written off.
- Fulfilment reporting — Dispatch times, exception rates, carrier performance and claim recovery — weekly.
What stays with you
Coordination and claims travel. Carrier contracts and money decisions do not.
- Carrier contracts and ratesNegotiating and signing carrier agreements is yours.
- Goodwill above thresholdReplacements and refunds above a value you set come to you.
- Warehouse staffingInstructing your 3PL is coordination; managing physical staff is not.
- Payment settingsNo access to gateway or payout configuration.
More ecommerce roles
Related roles
Questions
Frequently asked
Can they work with our 3PL directly?
Yes, and it usually improves things — the 3PL gets one consistent contact instead of whoever is free. Introduce them properly and give them authority to raise discrepancies.
Do they handle the physical packing?
No. This is coordination, exception handling and courier administration. The hands-on packing stays wherever your stock is.
How much do lost parcel claims actually recover?
It varies with your volume and carrier, but almost every store we speak to has never systematically lodged them — so the recovery is usually a pleasant surprise and often covers a meaningful part of the role. Ask us to look at your last quarter on the call.
How much does it cost?
From $14/hr + GST full-time — up to 70% less than a local hire, with no placement fee. Run your numbers →
Full-time, part-time or fewer hours?
Forty hours a week is our standard engagement and twenty is common. Below that we look at fifteen, ten or even five hours to get a role started, priced accordingly — a smaller engagement costs a little more per hour because the recruiting and management effort is the same. Plenty of clients begin at ten hours and grow the role once they see what comes off their desk.
Is there a minimum term?
Three months, then month to month. It's the same runway you'd give a new local hire to learn your systems, your clients and your standards — and the team members who get a fair run are the ones who stay for years. There are no exit penalties at any point, and if the issue is the person rather than the role, the first-week refund and free replacement cover that separately.
How do you handle confidentiality?
The same way you'd treat any remote team member. Every placement signs an NDA and a confidentiality clause before day one, and they work inside your systems — your email, your CRM, your file storage — so you control what they can see and can revoke access instantly. No client data is stored on our side.