NDIS & Allied Health
virtual assistants

They come in knowing the scheme — Core, Capital and Capacity supports, PRODA and PACE submission, service bookings, the Price Guide line items and the Practice Standards documentation trail. What they learn from you is your service mix, your participants and how your practice runs, which is a fortnight of induction rather than months of teaching NDIS basics. We screen specifically for people who've worked in provider or plan-manager environments, not generic bookkeepers we hope will pick it up.

Anything requiring a registered practitioner, a worker screening check for direct participant contact, or clinical judgement — assessment, therapy, support delivery and care decisions stay with your qualified staff. They work behind that line: claiming and reconciliation, service agreements and bookings, rostering and SCHADS timesheet preparation, participant file and consent documentation, incident and audit paperwork, referral and provider communications. Plenty of providers use them to get audit-ready without adding clinical headcount.

Yes — Core/Capital/Capacity supports, PRODA, PACE and the Practice Standards. See our NDIS hub.

From $14/hr + GST for a full-time, dedicated team member — roughly $29K a year against $95K–$115K all-in for the local equivalent once you add super, leave, payroll tax, software and a desk. No placement fee, no setup fee, no recruitment retainer: you pay from the day they start, for hours worked. Interviewing candidates costs nothing. Run your numbers →

Typically 14 days from your discovery call to day one. In the first week we source and screen against your brief; you get three matched profiles and interview whoever you like. Once you choose, we handle the offer, the contract, equipment and connectivity checks, and induct them on our side before they reach you. Specialist roles — developers, NDIS claims, anything needing niche software — can take a week longer, because we won't pad a shortlist just to hit a date.

You're covered twice over. If it's clearly wrong by day five, your first week is refunded in full. After that, a free replacement any time — new shortlist, new interviews, no second fee, because there was never a first one. Before it gets that far, talk to us: our HR manager will work through it with you and the team member, since most problems turn out to be an unclear process rather than the wrong person, and a fortnight of coaching usually fixes it. Replacing someone is the last resort, not the first move.

Three months, then month to month. It's the same runway you'd give a new local hire to learn your systems, your clients and your standards — and the team members who get a fair run are the ones who stay for years. There are no exit penalties at any point, and if the issue is the person rather than the role, the first-week refund and free replacement cover that separately.

The same way you'd treat any remote team member. Every placement signs an NDA and a confidentiality clause before day one, and they work inside your systems — your email, your CRM, your file storage — so you control what they can see and can revoke access instantly. No client data is stored on our side.