NDIS virtual assistants
for Australian providers
NDIS-literate assistants who run your PRODA claims, participant admin and audit prep — on your systems, on your hours, from $14/hr + GST. You stay on participant care; we carry the placement risk.
The admin behind your supports is eating the week
If you deliver NDIS supports, you already know the cruel maths of the sector: you only get paid for the supports you deliver, but every support comes wrapped in hours that draw down nothing. Service agreements, PRODA claims, PACE service bookings, progress notes, rostering, audit evidence — the paperwork keeps growing, and every hour on a form is an hour not spent on participant outcomes.
Claiming is fiddly and unforgiving. A wrong line item, an expired plan, or a service booking that was never made, and the claim bounces, the cash is late, and you are the one chasing it. Hiring that capacity locally is expensive and slow.
An NDIS virtual assistant exists to take that wrapper off your plate. Ours are remote professionals trained in the scheme — they understand Core, Capital and Capacity Building supports, the NDIS Pricing Arrangements, the myplace provider portal and the NDIS Practice Standards — so the work gets done correctly the first time, on your systems, for a fraction of a local salary.
The non-billable work, handled
Claiming & payments
Bulk claims through PRODA, PACE service bookings, invoice reconciliation and chasing rejected line items until the cash lands.
Participant onboarding
New-participant intake, service agreements, consent and document collection — set up cleanly from day one.
Plan & budget tracking
Monitoring plan utilisation, budgets and review dates so nothing lapses and no funds are left on the table.
Rostering & bookings
Support-worker rosters, appointment confirmations and cancellation follow-ups to keep utilisation high.
Audit & Practice Standards
Formatting policies, maintaining risk and incident registers and organising audit evidence against the NDIS Practice Standards.
NDIS bookkeeping
Provider invoicing, payment reconciliation and audit-ready books in Xero or MYOB — see our NDIS bookkeeper.
Pick the NDIS role you need
NDIS Virtual Assistant
Participant admin end to end — the generalist who runs your back office across claims, notes and bookings.
Explore →NDIS Bookkeeper
Audit-ready NDIS books — invoicing, reconciliation and payments in Xero or MYOB.
Explore →Plan Manager Support
Invoice processing, budget reconciliation and participant statements at volume.
Explore →Support Coordinator Assistant
Referrals, provider comms, report formatting and scheduling for a full caseload.
Explore →SIL Provider Admin
Rostering, compliance documentation and participant files for supported-living teams.
Explore →Claims & Invoicing
A dedicated claiming specialist for PRODA/PACE submissions and reconciliation.
Explore →Medical & Allied Health VA
Referrals, clinical notes, appointment flow and billing for allied-health practices.
Explore →Built for the providers carrying the admin themselves
- Sole traders & small registered providers delivering supports while running the whole back office solo.
- Support coordinators managing a full caseload of notes, referrals and plan-manager comms.
- Plan managers processing invoices and reconciling against participant budgets at volume.
- SIL, community participation & support-work providers rostering teams and handling cancellations daily.
Three SSIO team members now run claims, rostering admin and participant files for a 40-participant plan management practice — freeing the founder back onto growth and participant care.
Read the success stories →