NDIS & Care ✦ Software VA
Lumary
virtual assistant
A Lumary VA for participant and plan management, scheduling and claiming — from $14/hr + GST.
Looking for VA work? Apply at staffingsolutions.ph
$14/hrFrom, + GST · full-time
Your toolsReference-checked on them
14 daysBrief → first day
US + AUTime-zone coverage
What a Lumary VA does
Lumary is enterprise care management on Salesforce. A Lumary VA keeps participant and plan data current, supports scheduling and claiming and runs reporting.
Every SSIO Lumary VA is recruited, employed and managed by us — reference-checked on Lumary, working your hours, backed by our zero-risk promise: no placement fee, money-back first week, free replacement.
What your Lumary VA handles
- Participant management — records current.
- Plan management — budgets tracked.
- Scheduling — services booked.
- Claiming — processed and reconciled.
- Workflows — supported.
- Reporting — dashboards maintained.
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Questions
Frequently asked
Do they actually know Lumary?
Yes — we reference-check on Lumary specifically and match VAs with real hands-on Lumary experience before you interview.
How much does a Lumary VA cost?
From $14/hr + GST for a full-time, dedicated team member — roughly $29K a year against $95K–$115K all-in for the local equivalent once you add super, leave, payroll tax, software and a desk. No placement fee, no setup fee, no recruitment retainer: you pay from the day they start, for hours worked, and interviewing candidates costs nothing. Specialist roles sit a little higher. Run your numbers →
Can they work in our account securely?
They work only in the access you grant, on your account, bound by confidentiality — you control permissions and can widen access as trust builds.
Full-time or part-time?
Full-time is where you get the strongest candidates and the best retention — a dedicated person on your hours, in your systems, treating your business as their only job. Part-time is possible for some roles, but the talent pool is thinner and good people tend to hold out for full-time work. Either way they work your hours, AU or US, not Manila's.
Is there a minimum term?
Three months, then month to month. It's the same runway you'd give a new local hire to learn your systems, your clients and your standards — and the team members who get a fair run are the ones who stay for years. There are no exit penalties at any point, and if the issue is the person rather than the role, the first-week refund and free replacement cover that separately.
How do you handle confidentiality?
The same way you'd treat any remote team member. Every placement signs an NDA and a confidentiality clause before day one, and they work inside your systems — your email, your CRM, your file storage — so you control what they can see and can revoke access instantly. No client data is stored on our side.
How do you verify they really know Lumary?
Two ways. Their Lumary experience is named and reference-checked with the employer they used it at — we ask what they actually did in it, not whether they've heard of it — and you interview them yourself before deciding, so you can ask your own questions about your own workflow. What we don't do is claim a certification nobody's checked. If your setup is unusual, tell us on the discovery call and we'll screen for that specifically.
Do they work in our Lumary account or their own?
Yours. You create the user, set the permission level, and they work inside your instance the same as any employee — so your data, history and audit trail stay in one place, and access ends the moment you revoke it. Most clients start them on limited permissions and widen as trust builds. If Lumary charges per seat, that seat is yours and it isn't included in the hourly rate.