Healthcare ✦ Referrals ✦ Dedicated
Referral
coordinator
Every referral logged, chased for missing details, booked promptly and reported back to the referrer — because a referral that sits for a week is a patient who went somewhere else and a GP who stops referring.
Looking for this kind of work yourself? Apply at staffingsolutions.ph — this page is written for businesses hiring.
$14/hrFrom, + GST · full-time
Up to 70%Vs. a local hire
Referral loopClosed with the referrer
~2 wksBrief → first day
Referrals leak, and the referrer notices
A referral arrives by fax, email, secure messaging or the practice software, and then it waits — for someone to notice it, log it, work out whether it has the information needed, and contact the patient.
Two things go wrong. The patient waits long enough to book elsewhere, and the referring GP never hears what happened. The second one is quiet and expensive: referrers send work to practices that respond.
A dedicated referral coordinator makes the pathway visible and fast, and closes the loop back to the referrer every time.
What they coordinate
- Referral intake — Every referral from every channel logged the day it arrives, with a single register and no parallel piles.
- Completeness checking — Missing referral dates, provider numbers, item requirements or clinical information chased with the referring practice before it becomes a problem.
- Patient contact and booking — Patients contacted promptly, appointment booked, preparation instructions sent.
- Urgency flagging — Referrals matched against your written urgency criteria and escalated to a practitioner where the criteria are met.
- Referrer communication — Acknowledgement on receipt, and outcome correspondence sent back once the practitioner has completed it.
- Referrer reporting — Who is referring, how much and what happened — so the practice can see its referral base rather than guess.
- Waiting list management — Patients waiting on capacity tracked and contacted as slots open, rather than forgotten.
The clinical line
Coordination and completeness checking are administrative. Clinical assessment of a referral is not.
- Clinical triageAssessing clinical urgency is a practitioner decision. They apply your written criteria and escalate.
- Accepting or declining referralsWhether a referral is appropriate for the practice is a clinical call.
- Outcome correspondence contentWritten by the practitioner. The coordinator sends and tracks it.
- Advice to patientsNo clinical advice, including about preparation, beyond your written instructions.
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Questions
Frequently asked
Can they access secure messaging systems?
They work within your practice systems as a named user with the access you grant. How your secure messaging is configured determines what is practical — worth mapping on the call, because it varies by clinic.
What if a referral is genuinely urgent?
Written escalation criteria plus a named practitioner to escalate to, every time. This is not an offshore issue; it is a protocol issue, and any practice without one has the same risk with local staff.
Will GPs mind dealing with an offshore coordinator?
Referrers care about acknowledgement, speed and getting a letter back. A dedicated person who does all three consistently improves the relationship regardless of location.
How much does it cost?
From $14/hr + GST full-time — up to 70% less than a local hire, with no placement fee. Run your numbers →
Full-time, part-time or fewer hours?
Forty hours a week is our standard engagement and twenty is common. Below that we look at fifteen, ten or even five hours to get a role started, priced accordingly — a smaller engagement costs a little more per hour because the recruiting and management effort is the same. Plenty of clients begin at ten hours and grow the role once they see what comes off their desk.
Is there a minimum term?
Three months, then month to month. It's the same runway you'd give a new local hire to learn your systems, your clients and your standards — and the team members who get a fair run are the ones who stay for years. There are no exit penalties at any point, and if the issue is the person rather than the role, the first-week refund and free replacement cover that separately.
How do you handle confidentiality?
The same way you'd treat any remote team member. Every placement signs an NDA and a confidentiality clause before day one, and they work inside your systems — your email, your CRM, your file storage — so you control what they can see and can revoke access instantly. No client data is stored on our side.