Healthcare ✦ Reception ✦ Dedicated
Medical
receptionist
Calls answered, appointments booked and confirmed, cancellations backfilled and reminders sent — a dedicated person on your practice phones so your front desk stops choosing between the queue and the phone.
Looking for this kind of work yourself? Apply at staffingsolutions.ph — this page is written for businesses hiring.
$14/hrFrom, + GST · full-time
Up to 70%Vs. a local hire
No-show rateConfirmations cut it
~2 wksBrief → first day
Your front desk cannot do two things at once
A patient is standing at the counter. The phone rings. Somebody loses. In most practices the phone loses, which means missed bookings, and the patient at the counter is served by someone half-listening to a ringing handset.
Adding a second local receptionist to solve a phone problem is an expensive answer, and it is often overkill — the phone is busy in bursts, not evenly.
A dedicated remote receptionist takes the phones entirely. Your in-practice staff face the patients in front of them, and the calls are answered by someone whose only job is that.
What they handle
- Inbound calls — Answered in your practice's name, triaged to your protocol, booked or escalated — not sent to voicemail.
- Appointment booking — Into your practice software against the right practitioner, appointment type and duration.
- Confirmations and reminders — Every appointment confirmed ahead of time by call or SMS, which is the single most effective lever on no-shows.
- Cancellation backfill — Working your waitlist the moment a slot opens, so a cancellation does not become an empty hour.
- Referral and results admin — Incoming referrals logged and allocated, results correspondence filed against the patient record for practitioner review.
- Recalls and reminders — Overdue recalls worked systematically instead of when someone remembers.
- Billing and claiming support — Private invoices raised, gap payments explained from your fee schedule, claims prepared in your system.
The clinical line
A receptionist books, confirms and administers. Nothing that is clinical judgement — including triage beyond your written protocol — belongs in this role, offshore or onshore.
- Clinical adviceNo advice about symptoms, medications or whether to attend. Escalated to a practitioner, always.
- Triage decisionsThey follow your written triage protocol and escalate anything outside it. They do not make the call.
- Results and diagnosesResults are filed for practitioner review. They are never interpreted or conveyed to a patient.
- Prescriptions and referralsPrepared administratively at practitioner direction only.
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Questions
Frequently asked
Is patient data safe with an offshore receptionist?
They work inside your practice software as a named user, so the data stays in your system and every action is attributed. Set the access level to what the role needs, no more. Treat it as you would a remote employee in another Australian city — and note your obligations under the Privacy Act and your state health records legislation apply either way, which is why access control matters more than location.
Do they know Australian practice software?
Cliniko and Splose experience is common, and we screen for it specifically. Medicare and DVA claiming logic is learnable but takes a few weeks — we will tell you honestly what someone knows before you interview them.
Can they handle distressed or urgent calls?
They follow your written escalation protocol, which is what any receptionist should do. If you do not have one written down, that is the first thing to fix — it matters more than where the person sits.
How much does it cost?
From $14/hr + GST full-time — up to 70% less than a local hire, with no placement fee. Run your numbers →
Full-time, part-time or fewer hours?
Forty hours a week is our standard engagement and twenty is common. Below that we look at fifteen, ten or even five hours to get a role started, priced accordingly — a smaller engagement costs a little more per hour because the recruiting and management effort is the same. Plenty of clients begin at ten hours and grow the role once they see what comes off their desk.
Is there a minimum term?
Three months, then month to month. It's the same runway you'd give a new local hire to learn your systems, your clients and your standards — and the team members who get a fair run are the ones who stay for years. There are no exit penalties at any point, and if the issue is the person rather than the role, the first-week refund and free replacement cover that separately.
How do you handle confidentiality?
The same way you'd treat any remote team member. Every placement signs an NDA and a confidentiality clause before day one, and they work inside your systems — your email, your CRM, your file storage — so you control what they can see and can revoke access instantly. No client data is stored on our side.