Healthcare ✦ Billing ✦ Dedicated
Medical billing
& claims
Claims prepared and submitted, rejections diagnosed and resubmitted, private invoices raised and payments reconciled — so the practice gets paid for the work it has already done.
Looking for this kind of work yourself? Apply at staffingsolutions.ph — this page is written for businesses hiring.
$14/hrFrom, + GST · full-time
Up to 70%Vs. a local hire
RejectionsChased, not written off
~2 wksBrief → first day
Rejected claims are just unbanked revenue
Every practice has a pile of rejected or unreconciled claims that nobody has time to work. A wrong item number, a missing referral date, a patient whose details changed — each one is small, and collectively they are thousands of dollars sitting in limbo.
The reason they sit there is not difficulty. It is that the person who could fix them is also the person answering the phone and processing today's billing.
A dedicated billing officer works the whole cycle including the rejections, which is where the recovered money usually pays for the role several times over.
What they process
- Claim preparation and submission — Bulk bill, DVA and private health claims prepared and submitted through your practice software against the right item numbers.
- Rejection recovery — Every rejected line diagnosed, corrected and resubmitted — the highest-value part of the role.
- Private invoicing — Invoices raised, gap amounts calculated from your fee schedule, statements issued.
- Payment reconciliation — Remittances matched to claims, short payments identified and pursued rather than absorbed.
- Debtor follow-up — Outstanding patient and third-party accounts chased on a fixed cadence.
- Fee schedule upkeep — Your fees and item numbers kept current as the MBS changes, so claims do not start failing quietly.
- Reporting — What is claimed, paid, rejected and outstanding — weekly, so problems surface in days rather than quarters.
What stays with your practitioners
Billing is administrative, but item number selection has a clinical basis. The line sits at whether the service was delivered as billed.
- Item number determinationWhich item reflects the service delivered is a practitioner decision. A billing officer applies it and queries anomalies.
- Clinical documentationWhat the notes say stays with the practitioner. Billing works from them, never rewrites them.
- Provider number useClaims are submitted through your practice software under your governance, not by someone holding provider credentials personally.
- Compliance decisionsAnything that looks like an MBS compliance question is escalated to the practice principal.
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Questions
Frequently asked
Do they know Medicare and DVA claiming?
It is what we screen for on this role, and there is a real pool of people with Australian practice billing experience. The MBS is large and item logic is practice-specific, so expect a few weeks of ramp-up on your particular mix even with an experienced person.
How do we control what they can bill?
They work in your practice software with the permissions you set, and item selection follows the practitioner's notes. The control that matters is a review step in the first month plus a weekly rejection and anomaly report — errors then surface as patterns, not surprises.
Can they recover claims from months ago?
Usually, within the relevant time limits. It is often the single best first project for a new billing officer: measurable, self-funding, and it teaches them your item mix fast.
How much does it cost?
From $14/hr + GST full-time — up to 70% less than a local hire, with no placement fee. Run your numbers →
Full-time, part-time or fewer hours?
Forty hours a week is our standard engagement and twenty is common. Below that we look at fifteen, ten or even five hours to get a role started, priced accordingly — a smaller engagement costs a little more per hour because the recruiting and management effort is the same. Plenty of clients begin at ten hours and grow the role once they see what comes off their desk.
Is there a minimum term?
Three months, then month to month. It's the same runway you'd give a new local hire to learn your systems, your clients and your standards — and the team members who get a fair run are the ones who stay for years. There are no exit penalties at any point, and if the issue is the person rather than the role, the first-week refund and free replacement cover that separately.
How do you handle confidentiality?
The same way you'd treat any remote team member. Every placement signs an NDA and a confidentiality clause before day one, and they work inside your systems — your email, your CRM, your file storage — so you control what they can see and can revoke access instantly. No client data is stored on our side.