Trades ✦ Scheduling ✦ Dedicated
Scheduling & dispatch
coordinator
Jobs booked, teams dispatched, customers confirmed the day before, and the whole board reshuffled when it rains — so your field teams stay full and your phone stops running your day.
Looking for this kind of work yourself? Apply at staffingsolutions.ph — this page is written for businesses hiring.
$14/hrFrom, + GST · full-time
Up to 70%Vs. a local hire
Board kept fullReshuffled, not cancelled
~2 wksBrief → first day
Whoever answers the phone controls the business
In most trade businesses the owner is the dispatcher. Calls come in, jobs get booked around whatever is remembered, someone does not turn up, a customer is not confirmed, and it rains on Thursday and the whole week collapses into text messages.
The cost is not just chaos — it is unbilled capacity. A crew standing idle because the next job was not confirmed is the most expensive thing a trade business does.
A dedicated scheduling coordinator owns the board. They book, confirm, dispatch, chase and reshuffle, and the owner gets their phone back.
What they run
- Inbound job booking — Calls and enquiries booked into your system against the right crew, skill and travel zone rather than the first available slot.
- Daily dispatch — Crews given their runs with addresses, access notes, scope and materials, before the day starts rather than during it.
- Customer confirmation — Every job confirmed the day before by call or SMS — the single cheapest way to cut no-access failures.
- Rescheduling — Weather, cancellations and overruns absorbed by reshuffling the board rather than cancelling the week.
- Materials coordination — Checking what each job needs is on the truck or ordered, so a crew is not sent to a job it cannot finish.
- Job completion chasing — Dockets, photos and completion notes chased from crews so invoicing is not held up.
- Follow-up and rebooking — Quoted jobs followed up, recurring maintenance rebooked, and the pipeline kept warm.
What stays with you and your crews
Coordination travels. Technical scoping, safety and pricing decisions do not.
- Technical scopingWhether a job is a two-hour repair or a full replacement is a trade judgement, not a scheduling one.
- Pricing on the phoneThey quote from your rate card. Anything outside it comes to you.
- Safety and access decisionsWhether a site is safe to attend is decided by the person there.
- Licensed workNothing that requires a licensed tradesperson is ever advised on remotely.
More construction roles
Related roles
Questions
Frequently asked
Can they answer our phones?
Yes — this is one of the most common phone-facing roles we place. Manila is two to three hours behind eastern Australia, which covers most of a trade day but not the 6am calls, so we map it against your actual call pattern rather than assuming.
Will customers mind an offshore voice?
Some businesses worry about this more than their customers do. What customers mind is not being confirmed, being told the wrong time and nobody answering. A dedicated person who knows the crews and the jobs beats a local voicemail every time.
What about local knowledge of suburbs and travel time?
This is the real learning curve, and it takes a few weeks. Give them your zones written down, your travel assumptions and your crew locations, and it resolves quickly. Without that written down, expect a rough first fortnight.
How much does it cost?
From $14/hr + GST full-time — up to 70% less than a local hire, with no placement fee. Run your numbers →
Full-time, part-time or fewer hours?
Forty hours a week is our standard engagement and twenty is common. Below that we look at fifteen, ten or even five hours to get a role started, priced accordingly — a smaller engagement costs a little more per hour because the recruiting and management effort is the same. Plenty of clients begin at ten hours and grow the role once they see what comes off their desk.
Is there a minimum term?
Three months, then month to month. It's the same runway you'd give a new local hire to learn your systems, your clients and your standards — and the team members who get a fair run are the ones who stay for years. There are no exit penalties at any point, and if the issue is the person rather than the role, the first-week refund and free replacement cover that separately.
How do you handle confidentiality?
The same way you'd treat any remote team member. Every placement signs an NDA and a confidentiality clause before day one, and they work inside your systems — your email, your CRM, your file storage — so you control what they can see and can revoke access instantly. No client data is stored on our side.