Hospitality ✦ Reservations ✦ Dedicated
Reservations & guest
coordinator
Bookings taken and confirmed, function enquiries answered while the guest is still interested, no-shows reduced by actually calling, and every review responded to — without pulling a manager off the floor.
Looking for this kind of work yourself? Apply at staffingsolutions.ph — this page is written for businesses hiring.
$14/hrFrom, + GST · full-time
Up to 70%Vs. a local hire
Function enquiriesAnswered same day
~2 wksBrief → first day
Nobody on the floor can answer an email
A venue during service has no spare capacity for administration. Function enquiries — the highest-value enquiries a venue receives — sit unanswered until the manager gets a moment, which is often the next day, by which time the enquirer has booked elsewhere.
The same applies to reservation confirmations, review responses and the follow-up that turns a one-off function into a repeat booking.
A dedicated coordinator handles all of it off-site, in the hours when the venue is busiest, which is exactly when the enquiries arrive.
What they handle
- Reservation management — Bookings taken by phone, email and platform, entered correctly with notes, and the book managed against your capacity rules.
- Function and event enquiries — Answered same day with your packages, quoted from your rate card, and followed up until a decision.
- Confirmations — Large bookings and functions confirmed ahead of time by call — the single most effective no-show reduction available.
- Waitlist and cancellation backfill — Cancellations worked against your waitlist rather than absorbed as an empty table.
- Review responses — Every review across every platform responded to, with issues routed to management rather than argued publicly.
- Booking platform hygiene — Menus, hours, photos, availability and holiday trading kept accurate everywhere they appear.
- Post-function follow-up — Thank-yous, feedback requests and rebooking prompts sent so functions repeat.
What stays on the floor
Coordination and enquiry handling travel. Anything requiring presence, judgement about the room, or discretion over money does not.
- Service decisionsTable allocation on the night, overbooking calls and handling a difficult guest in person stay with your floor manager.
- Pricing and compsThey quote your rate card. Discounts and goodwill are yours.
- Compliance and RSA mattersAnything involving responsible service of alcohol or safety is on-premise only.
- Supplier and staffing decisionsNot a coordination role.
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Questions
Frequently asked
Can they take phone bookings during service?
Yes, and it is usually the point — Manila covers your lunch and much of your dinner service, so the phone is answered by someone who is not also carrying plates.
Will guests notice?
What guests notice is being answered. A dedicated coordinator who knows your menus, packages and capacity rules is a better experience than a manager taking a call between tables.
How do they handle function quotes?
From your package sheet and rate card, with anything bespoke or discounted coming to you. Most venues find their standard packages cover the majority of enquiries.
How much does it cost?
From $14/hr + GST full-time — up to 70% less than a local hire, with no placement fee. Run your numbers →
Full-time, part-time or fewer hours?
Forty hours a week is our standard engagement and twenty is common. Below that we look at fifteen, ten or even five hours to get a role started, priced accordingly — a smaller engagement costs a little more per hour because the recruiting and management effort is the same. Plenty of clients begin at ten hours and grow the role once they see what comes off their desk.
Is there a minimum term?
Three months, then month to month. It's the same runway you'd give a new local hire to learn your systems, your clients and your standards — and the team members who get a fair run are the ones who stay for years. There are no exit penalties at any point, and if the issue is the person rather than the role, the first-week refund and free replacement cover that separately.
How do you handle confidentiality?
The same way you'd treat any remote team member. Every placement signs an NDA and a confidentiality clause before day one, and they work inside your systems — your email, your CRM, your file storage — so you control what they can see and can revoke access instantly. No client data is stored on our side.