Broking ✦ Claims ✦ Dedicated
Claims
administrator
Claims lodged the day they are reported, documents collected and chased, and progress followed up weekly — because a claim is the only time a client finds out whether their broker was worth it.
Looking for this kind of work yourself? Apply at staffingsolutions.ph — this page is written for businesses hiring.
$14/hrFrom, + GST · full-time
Up to 70%Vs. a local hire
ClaimsChased weekly, not monthly
~2 wksBrief → first day
Claims are where broking relationships are decided
A client experiences the value of a broker exactly once: when something goes wrong. Everything before that is paperwork and premium. The claim is the product.
Yet claims administration is the work most likely to slip, because it is unpredictable, document-heavy and arrives on top of a full renewal calendar. The client rings for an update; nobody has one.
A dedicated claims administrator owns the process end to end — lodgement, documents, follow-up and client updates — which is both the highest-retention work in the business and the most delegable.
What they run
- Claim lodgement — Claim forms prepared and lodged with the insurer on the day the claim is reported, to that insurer's requirements.
- Document collection — Quotes, invoices, photographs, police reports, statements and everything else chased from the client and third parties.
- Insurer follow-up — Claims chased on a weekly cadence with assessors and claims officers, rather than when the client asks.
- Client updates — Scheduled updates whether or not there is news — which is what stops the anxious calls and drives renewals.
- Assessor coordination — Inspections and assessments arranged between assessor, client and any repairer.
- Settlement administration — Settlement documentation processed, payments tracked and the file closed out properly.
- Claims register — Every open claim with status, age and next action visible — so nothing sits unworked.
- Claims reporting — Open claims by age and by insurer, and claims history assembled for renewal discussions.
The advice line
Administration and chasing travel. Anything a client could rely on as advice about their claim does not.
- Coverage adviceWhether something is covered, and what a declined claim means, is licensed advice. Escalated to the broker, always.
- Claim strategyHow to present or dispute a claim is the broker's judgement.
- Settlement acceptanceAdvising a client whether to accept a settlement offer is advice.
- Liability discussionNever discussed with a client or a third party.
More broking roles
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Questions
Frequently asked
Can they speak to clients during a claim?
For document collection and status updates, yes — and consistent contact during a claim is the single most valuable thing a broking business can offer. Anything about coverage, liability or settlement goes to the broker.
Do they know Australian claims processes?
We match for claims experience where it exists, and the process is largely procedural once learned. Insurer-specific requirements take a few weeks; expect the first month to involve more escalation than the third.
What about a large or complex claim?
Administration still helps — document collection alone is substantial. But the broker should own a major claim closely, and the escalation rule for what counts as major should be written down before day one.
How much does it cost?
From $14/hr + GST full-time — up to 70% less than a local hire, with no placement fee. Run your numbers →
Full-time, part-time or fewer hours?
Forty hours a week is our standard engagement and twenty is common. Below that we look at fifteen, ten or even five hours to get a role started, priced accordingly — a smaller engagement costs a little more per hour because the recruiting and management effort is the same. Plenty of clients begin at ten hours and grow the role once they see what comes off their desk.
Is there a minimum term?
Three months, then month to month. It's the same runway you'd give a new local hire to learn your systems, your clients and your standards — and the team members who get a fair run are the ones who stay for years. There are no exit penalties at any point, and if the issue is the person rather than the role, the first-week refund and free replacement cover that separately.
How do you handle confidentiality?
The same way you'd treat any remote team member. Every placement signs an NDA and a confidentiality clause before day one, and they work inside your systems — your email, your CRM, your file storage — so you control what they can see and can revoke access instantly. No client data is stored on our side.