Legal ✦ Intake ✦ Dedicated
Legal intake
coordinator
Every enquiry answered fast, information gathered properly, conflict checks prepared, costs agreements issued and matters opened cleanly — because the firm that responds first usually gets the client.
Looking for this kind of work yourself? Apply at staffingsolutions.ph — this page is written for businesses hiring.
$14/hrFrom, + GST · full-time
Up to 70%Vs. a local hire
Response timeEnquiry to contact
~2 wksBrief → first day
Firms lose clients in the first hour, not the first meeting
Legal enquiries are urgent by nature. Somebody has been served, or has had an accident, or is buying a house on Friday. They contact three firms and instruct whichever responds properly first.
Most firms respond slowly, because the people who could respond are in court, with a client, or drafting. The enquiry sits in an inbox until someone has a gap.
A dedicated intake coordinator closes that gap. They respond immediately, gather the information the fee earner needs, prepare the conflict check and have the costs agreement ready — so the solicitor's first involvement is a productive conversation, not a cold start.
What they coordinate
- Enquiry response — Every enquiry acknowledged fast and worked to your script, with the practice area identified and routed.
- Information gathering — The facts your fee earner needs collected up front on your intake form, so the first call is substantive.
- Conflict check preparation — Parties identified and run against your system, with results presented for your solicitor to clear.
- Costs agreements and disclosure — Prepared from your templates, issued, chased and tracked to signature.
- Identity and verification documents — Collected, checked for completeness and filed against the matter.
- Matter opening — Files created, checklists applied, key dates diarised, and the fee earner briefed.
- Enquiry pipeline reporting — Where enquiries come from, how many convert and how long response takes — weekly.
The practice-of-law line
Intake is administrative and script-driven. Any assessment of the matter itself belongs to a solicitor.
- Merits assessmentWhether a matter is worth running, or has prospects, is a solicitor's call — never signalled to a prospective client.
- Legal adviceNot in any form, including apparently harmless reassurance about process or likely outcome.
- Clearing conflictsThey prepare the check; a solicitor clears it.
- Fee quotingThey issue your standard costs agreement. Anything bespoke goes to the fee earner.
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Questions
Frequently asked
Can they answer our phone for new enquiries?
Yes, and this is where the role earns most of its value. Manila is two to three hours behind eastern Australia, so they cover the bulk of the business day — we map the overlap against your actual enquiry pattern on the call.
How do we stop them straying into advice?
A written script with explicit stop points, and a culture where escalating is the expected answer rather than a failure. The pressure is real — distressed callers ask direct questions — so the script has to give them a comfortable way to say "a solicitor will answer that".
Will this improve conversion?
Response time is the most reliable lever in legal intake, so usually yes — but measure it. Track enquiry-to-contact time and conversion from week one so you can see the change rather than assume it.
How much does it cost?
From $14/hr + GST full-time — up to 70% less than a local hire, with no placement fee. Run your numbers →
Full-time, part-time or fewer hours?
Forty hours a week is our standard engagement and twenty is common. Below that we look at fifteen, ten or even five hours to get a role started, priced accordingly — a smaller engagement costs a little more per hour because the recruiting and management effort is the same. Plenty of clients begin at ten hours and grow the role once they see what comes off their desk.
Is there a minimum term?
Three months, then month to month. It's the same runway you'd give a new local hire to learn your systems, your clients and your standards — and the team members who get a fair run are the ones who stay for years. There are no exit penalties at any point, and if the issue is the person rather than the role, the first-week refund and free replacement cover that separately.
How do you handle confidentiality?
The same way you'd treat any remote team member. Every placement signs an NDA and a confidentiality clause before day one, and they work inside your systems — your email, your CRM, your file storage — so you control what they can see and can revoke access instantly. No client data is stored on our side.