Mortgage broking ✦ Compliance ✦ Dedicated

Compliance
administrator

Every file checked for completeness against your licensee's checklist, missing notes and documents chased while the deal is fresh, and registers kept current — so an audit is a formality.

Book my 30-minute call →or run the numbers for your role →
Looking for this kind of work yourself? Apply at staffingsolutions.ph — this page is written for businesses hiring.
$14/hrFrom, + GST · full-time
Up to 70%Vs. a local hire
Audit-readyChecked at the file, not the audit
~2 wksBrief → first day

Compliance gaps are found months after they are cheap to fix

Broker compliance problems are almost never deliberate. A file note that was never written up, a disclosure that was issued but not evidenced, a document that was collected but never saved to the file. Each one takes two minutes to fix on the day and is genuinely difficult to reconstruct six months later.

Audits find them at exactly the point where fixing them is hardest, and the consequence lands on the broker's licence rather than on an administrator.

A dedicated compliance administrator checks files as they close, chases the gaps immediately, and keeps the registers current — which turns audit preparation into a review rather than an excavation.

What they keep in order

  • File completeness checks — Every file checked against your licensee's checklist at close, with gaps listed and chased while memory is fresh.
  • File note chasing — Following up brokers for the notes and evidence the file requires, persistently, before the trail goes cold.
  • Disclosure tracking — Credit guides, quotes and proposal disclosures evidenced and dated on file.
  • Document currency — Verifying documents on file are within the currency the lender and licensee require.
  • Register upkeep — Complaints, conflicts, referral arrangements and training registers maintained on a schedule.
  • CPD and accreditation tracking — Broker CPD hours, lender accreditations and memberships tracked with rolling expiry alerts.
  • Audit preparation — The audit request assembled and indexed, with a pre-audit self-check run first.

What stays with the licensed broker

Administration and checking travel. The regulated assessment and any judgement about a file's adequacy stay with the broker and licensee.

  • Preliminary assessmentThe not-unsuitable assessment is the broker's. An administrator checks it exists and is documented.
  • Judging adequacyWhether a file note adequately evidences the conversation is a compliance judgement for your licensee.
  • Complaint responsesLogged and tracked administratively; responded to under your licensee's process.
  • Credit adviceNever, in any form.
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Questions

Frequently asked

Will our licensee allow this?
Most do, but check first — outsourcing, data handling and system access rules vary by licensee and aggregator. We will work within whatever your agreement requires, and we would rather you confirm it before you hire than after.
Can they chase our brokers effectively?
Only with your explicit backing. The pattern that works is a weekly gap report to the principal rather than sideways nagging — then the chasing is the business's process rather than one person's persistence.
Does this replace our compliance manager?
No. It does the administrative volume — checking, chasing, registers, assembly — so your compliance manager or licensee spends their time on judgement calls and remediation rather than on finding the gaps.
How much does it cost?
From $14/hr + GST full-time — up to 70% less than a local hire, with no placement fee. Run your numbers →
Full-time, part-time or fewer hours?
Forty hours a week is our standard engagement and twenty is common. Below that we look at fifteen, ten or even five hours to get a role started, priced accordingly — a smaller engagement costs a little more per hour because the recruiting and management effort is the same. Plenty of clients begin at ten hours and grow the role once they see what comes off their desk.
Is there a minimum term?
Three months, then month to month. It's the same runway you'd give a new local hire to learn your systems, your clients and your standards — and the team members who get a fair run are the ones who stay for years. There are no exit penalties at any point, and if the issue is the person rather than the role, the first-week refund and free replacement cover that separately.
How do you handle confidentiality?
The same way you'd treat any remote team member. Every placement signs an NDA and a confidentiality clause before day one, and they work inside your systems — your email, your CRM, your file storage — so you control what they can see and can revoke access instantly. No client data is stored on our side.