Compliance & onboarding
administrator
Right-to-work evidence, tickets, licences, checks and insurances collected and verified before a placement starts — and the onboarding paperwork completed so day one actually happens.
Placements fall over on paperwork, in the last 48 hours
A candidate is placed, the client is expecting them Monday, and on Friday afternoon someone discovers the white card expired, the police check never came back, or the right-to-work evidence was never collected.
That is not a sourcing failure. It is a document-chasing failure, and it happens because chasing documents is nobody's dedicated job in most agencies — it is squeezed in by the consultant who is already onto the next brief.
A dedicated administrator owns the document chain from the moment a candidate is shortlisted. Nothing reaches a start date with a gap in it.
What they collect and verify
- Right-to-work evidence — Visa and work-right documentation collected and verified against the relevant register, with expiry dates recorded.
- Tickets and licences — White cards, high-risk work licences, trade licences and plant tickets collected, checked against public registers where available and tracked to expiry.
- Background checks — Police checks, working-with-children checks and NDIS screening initiated and chased to completion.
- Reference checks — References contacted, scheduled and chased, with responses recorded to your template.
- Insurances — Contractor insurances collected and verified before engagement, then tracked.
- Placement paperwork — Contracts prepared, signed copies chased, and terms recorded correctly in your ATS.
- Timesheet and payroll setup — Candidates set up in your timesheet and payroll systems before the first shift, not during it.
- Expiry register — A rolling register of every document expiring across your placed workforce, chased ahead of lapse.
What stays with you
Collection, verification against registers and chasing travel. Judgements about suitability and engagement do not.
- Suitability decisionsWhether a candidate is appropriate for a placement is consultant and client judgement.
- Interpreting an adverse checkA disclosable outcome is assessed by your consultant under your policy, never by an administrator.
- Engagement termsContract terms, rates and classifications are yours.
- Work-right determinationsThey collect and verify evidence; the decision to engage rests with the agency.