Transport ✦ Customer service ✦ Dedicated
Customer service
coordinator
Freight enquiries answered with facts, delays reported before the customer rings, and exceptions chased through the network — so your operations people run the fleet instead of the phone.
Looking for this kind of work yourself? Apply at staffingsolutions.ph — this page is written for businesses hiring.
$14/hrFrom, + GST · full-time
Up to 70%Vs. a local hire
DelaysReported, not discovered
~2 wksBrief → first day
Customers do not mind delays. They mind finding out themselves
Freight runs late. Every customer in the industry knows that. What damages a relationship is ringing to ask where something is and being told somebody will look into it.
The reason it happens is that the person who could check is allocating tomorrow's loads, and proactive notification is the thing that never makes the list.
A dedicated coordinator makes notification the default. Exceptions are identified, the customer is told, and the carrier is chased — before anyone has to ask.
What they coordinate
- Exception identification — Consignments running late, stuck or misrouted identified daily rather than when a customer calls.
- Proactive notification — Customers told about delays and exceptions with a revised expectation, before they chase.
- Freight enquiries — Where-is-my-freight answered with actual status from the system and the carrier, not a promise to check.
- Carrier and line-haul follow-up — Interstate partners, line-haul carriers and depots chased on open exceptions daily.
- Booking administration — Bookings entered accurately with references, special requirements and delivery windows captured.
- Claims documentation — Damage and shortage claims documented, lodged and chased with the trail intact.
- Delivery window management — Restricted-access and time-window deliveries coordinated with receivers ahead of the run.
- Service reporting — On-time performance, exception causes and repeat-offender lanes reported weekly.
What stays in the yard
Communication and coordination travel. Operational and commercial decisions do not.
- Dispatch and routing decisionsRerouting, re-crewing or reallocating a load is operational and stays with your operations people.
- Service creditsOffering a credit or a discount for a late delivery is commercial.
- Liability admissionsNever made to a customer or third party.
- Safety and incident decisionsOn-road decisions require presence and authority.
More transport roles
Related roles
Questions
Frequently asked
Can they answer our phones?
Yes — Manila is two to three hours behind eastern Australia, which covers most of a transport day. Very early starts stay with your local team, and we map the overlap against your actual call pattern.
Will customers accept an offshore coordinator?
What customers want is an accurate answer and advance warning. A dedicated person who checks the system and the carrier before replying beats an operations manager who promises to look into it.
How do they know a load is running late?
From your system plus carrier portals, checked on a schedule. Where visibility is poor, that is worth fixing regardless — and the coordinator will surface exactly where your tracking gaps are within a fortnight.
How much does it cost?
From $14/hr + GST full-time — up to 70% less than a local hire, with no placement fee. Run your numbers →
Full-time, part-time or fewer hours?
Forty hours a week is our standard engagement and twenty is common. Below that we look at fifteen, ten or even five hours to get a role started, priced accordingly — a smaller engagement costs a little more per hour because the recruiting and management effort is the same. Plenty of clients begin at ten hours and grow the role once they see what comes off their desk.
Is there a minimum term?
Three months, then month to month. It's the same runway you'd give a new local hire to learn your systems, your clients and your standards — and the team members who get a fair run are the ones who stay for years. There are no exit penalties at any point, and if the issue is the person rather than the role, the first-week refund and free replacement cover that separately.
How do you handle confidentiality?
The same way you'd treat any remote team member. Every placement signs an NDA and a confidentiality clause before day one, and they work inside your systems — your email, your CRM, your file storage — so you control what they can see and can revoke access instantly. No client data is stored on our side.